At the online stores bonaros.gr or zygistika.gr, the customer is responsible for the cost of returning products and may choose the shipping company.
Changes to Size / Design / Model
To return products, you can contact us either by email at bonaros@bonarosgroup.com or by phone at 2310 327855. Your new product will be shipped via the carrier of your choice.
A prerequisite for product replacement is that the product be in its original condition, that is, they must not have been used and must be in their original packaging (inside the box and in the carrying bag) along with the receipt or any other form of proof of purchase.
Replacements for Defective Items
During the order fulfillment process, the online store bonaros.gr or zygistika.gr conducts a thorough inspection of the products to ensure their excellent quality. In the rare event that you receive a product with a manufacturing defect, you can contact us either by email at bonaros@bonarosgroup.com or by phone at 2310 327855. Our online store will process your return request and instruct the shipping company to pick up your product from the address you provided. Once the returned product has been received, we will contact you immediately to complete the return process.
Changes to Shipments of Incorrect Products
During the order fulfillment process, our company conducts a thorough inspection of the products to ensure their excellent quality and proper shipment. In the rare event that you receive a product that differs from the one you ordered, you can contact us via email at bonaros@bonarosgroup.com, or by phone at 2310 327855, and follow the procedure described under “Change in Size / Color / Design / Model,” as described above.
Important Notes on Product Returns
- A prerequisite for returning the product is that it must be in its original condition—that is, it must not have been used or show any internal or external damage—and it must be in its original packaging (inside its box and in the carrying bag) along with the receipt or any other form of proof of purchase.
- After 14 days and up to 30 days, we accept returns of your products, for which you are responsible for the shipping costs incurred from the delivery and return of your order. After 30 calendar days, no requests for product returns will be accepted.
- We would like to draw your attention to the fact that, for organizational reasons within the Returns Department, if you do not contact us first using one of the methods listed above, there is a high probability that your product will never reach our warehouses.